Frequently Asked Questions
Everything you need to know about your Sebago experience.
What is your standard shipping policy?
We offer standard shipping on all domestic orders, which typically takes 3-5 business days. Expedited shipping options are available at checkout for an additional fee.
How do I return or exchange an item?
You can return or exchange unworn items within 30 days of delivery. Simply visit our online return portal to generate a prepaid shipping label and follow the instructions provided.
How do I determine the correct shoe size?
Our footwear generally runs true to size. We recommend consulting our detailed Size Guide, available on each product page, to compare your measurements with our sizing chart.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Klarna and Afterpay.
Are your products covered by a warranty?
Yes, Sebago products are warranted against manufacturing defects for one year from the date of purchase. This does not cover normal wear and tear or damage caused by improper care.
How should I care for my leather boat shoes?
To maintain the quality of your leather shoes, we recommend cleaning them with a damp cloth and applying a high-quality leather conditioner periodically to prevent drying and cracking.